FAQ
The ER-28 System for Emergency Departments includes: Onsite Clinical Training, Interactive Mobile Mentoring, the ER-28 Global Network and the ER-28 Handheld App.
The App provides 3 key activities that help Advanced Practice Providers (APPs) deliver Quality Care at Lower Costs™. These are: Performing Triage, Learning BETS and Taking Exams.
ER-28 covers the top 28 presenting complaints, which represent over 90% of Emergency Department visits. The ER-28 Complaint Protocols use the “BETS”™ format: Basics, Evaluation, Treatment and Strategy.
Not sure how to deal with a patient’s presenting complaint? “Did You BETS It?”™
The items below represent the most Frequently Asked Questions (FAQs) about the ER-28 Handheld App…
Who is the ER-28 App for?
The ER-28 Handheld App is designed for Advanced Practice Providers (APPs) working in Emergency Departments. This app helps these medical professionals think more like doctors – improving quality of care and patient satisfaction with greater efficiency. Regular use of the ER-28 app enhances your knowledge, skills and value in your practice.
How do I Get the ER-28 App?
The ER-28 Handheld App is distributed exclusively to medical professionals working in Emergency Departments participating in the ER-28 System. This is primarily the APPs, but doctors and nurses can also be given access.
The hospital managers responsible for participating Emergency Departments are provided with a list of access codes for them to assign to qualified individuals to install and use the ER-28 Handheld App on Apple® iOS® and/or Google® Android® handheld devices.
The installation and registration process is part of the initial training provided to all participants in the ER-28 System. If you missed this initial training or need further assistance, please see your Emergency Department manager to receive your access codes and the ER-28 Handheld App User Guide that steps you through the installation and registration process.
How do I Use the ER-28 App?
The ER-28 Handheld App includes tutorial videos and articles inside the app (via the Help menu). These same tutorial videos and articles are also available here in the Support section of this website (see sidebar on right or below).
How to Use the App – leads you through the basics – with focus on the first key activity: Performing Triage.
Learning BETS – leads you through the process of acquiring the knowledge contained in the BETS Protocols for all complaints – whenever you have time to study. Note: This is part of the initial training – video and article coming soon.
Taking Exams – leads you through the assessment process built in to the ER-28 Handheld App. This includes the Clinical Baseline Exam that measures your proficiency and progress before you start and after using ER-28 for some time. Note: This feature is still under development.
How Can I Interact with the ER-28 Support Team and Other ER-28 Users?
The ER-28 Handheld App includes links to the ER-28 Social Media sites (via the More Resources menu). These same site links are also at the top right of every page of this website.
ER-28 on LinkedIn – Join our discussion group to interact with us and other users.
ER-28 on Facebook – Like us for our latest info and industry news. Comment on articles to engage, interact and share.
ER-28 on Twitter – Follow us for our latest info and industry news. Re-Tweet to share with your own followers.
Or you can contact us directly via email: info@ER-28.com.